Job Description

• Oversee daily operations, including computer sales, repair services, online retail activities, and general retail management.
• Supervise and coordinate a team of sales staff and technical support personnel.
• Monitor inventory levels of computers, electronics, and accessories to ensure availability and accuracy.
• Manage repair service scheduling, ensuring timely follow-ups with customers.
• Oversee the store’s online retail platform, including product listings, inventory updates, and order fulfillment.
• Prepare staff schedules, ensuring adequate sales, technical service, and online operations coverage.
• Handle cash management, process daily financial reconciliations, and ensure transaction accuracy.
• Address customer inquiries and resolve service-related concerns efficiently.
• Maintain accurate records of repair services, sales transactions, and online orders.
• Ensure products are properly displayed and priced according to company guidelines.
• Train new employees on POS systems, repair protocols, customer service standards, and e-commerce operations.
• Analyze sales, service, and online performance to generate actionable reports.
• Implement marketing strategies for promoting retail products, repair services, and online sales.
• Maintain store appearance and ensure a clean, organized, and professional environment.
• Ensure compliance with company policies, procedures, and safety regulations.